Happy talk – introductory exercise.   According to the old Ken Dodd song, the greatest thing that we possess… is happiness. But is this trainable, is it something worth investing ...

Peer to Peer Evaluation.   Here’s a handy little worksheet for you to try out. Organisations often use this flexible framework for stimulating peer-to-peer discussions following a ...

Customer Service Exercise. Here’s another great resource which can be used by trainers, coaches, facilitators and consultants to create interesting discussions about opportunities around ...

Deliver Creative Solutions. Okay, we all know that to encourage creativity you are supposed to ‘think outside the box’ (anyone remember the classic Candle Problem by Karl Dunker?), but ...