Increasing engagement, efficiency & effectiveness.

KWL, one of our favourite Clients in Hull, works hard to attract and recruit outstanding employees. They have created a dynamic team environment with a positive culture, where job satisfaction is high and career opportunities are plentiful.

It’s no secret that the public and private sectors are very different, but KWL has blended best practices from both, resulting in a unique business with a balance of private-sector work ethic, combined with strong social values.

To help them achieve their business objectives, the training and development of their people is key. Their model is focused on investing in local people and providing excellent employment opportunities.

These opportunities include proactive career progression, training for practical skills, as well as coaching, group work, interpersonal communication skills and individual action planning.

As part of this, Endor Learn & Develop have supported KWL with a number of initiatives, over the last few years. Recent workshops have been created to strengthen trust and rapport across different functions. Themes have included:

• Supervision in action
• Manage the message
• Influencing performance
• Developing people
• Delivering results through others
• Motivation and morale
  
  

Roger Grannon, Chief Operations Officer says: “KWL does not stand still. We are always looking for ways to engage and inform our people in order to help them flourish. We know that this approach is not always typical of the construction industry.”

The following reel shows some highlights from the ‘Delivering Results Through Others’ Supervisory Skills programme.

Cain Foston, Electrical Supervisor explains: “I feel well supported by KWL. The training we receive is definitely helping to develop my career and this training specifically has been useful back in the workplace. I found all the sessions with Endor incredibly helpful in my new role. The programme has opened my eyes to different techniques when communicating with people. Loads of the skills I've learned have already come into practice in my day-to-day role.”

Tony Kirk.  KWL Fleet Supervisor said: “I’ve learned so much about effective supervision. It was delivered with passion and knowledge and included information and approaches that I will carry forward in my role.”

Paul Bird. KWL Chargehand: “Really great insights into managing and motivating my team.”

Chris Watson, Head of Learning & Performance at Endor says: “We always enjoy working with KWL. It’s clear from the way their people interact with each other, that it’s a great place to work.”

Roger Grannon, Chief Operations Officer at KWL says: “This is all excellent feedback on the staff development training with Endor Learn and Develop and I have been impressed by their approach throughout the programme. At the end, each delegate receives a personal development profile, containing 100 practical ideas to extend their personal performance at work, which is extremely useful.”

(Extracts, with permission from the KWL/News website)

Chris Watson

To find out how we could make a tangible difference to your organisation, by creating learning that lasts, contact: hello@endorlearning.com