Knowledge Bank

Going The Extra Millimetre.

Customer Service Exercise. Here’s another great resource which can be used by trainers, coaches, facilitators and consultants to create interesting discussions about opportunities around ...

Read More

Professional Aptitude

Practical videos to help you develop performance in just 90 seconds. Professional aptitude relates to a range of preferred or innate approaches which may sometimes be relied on to support the ...

Read More

Interpersonal Engagement

Practical videos to help you develop performance in just 90 seconds. Interpersonal engagement – building connections and contacts within and across the organisation. Often associated with ...

Read More

The Pursuit of Excellence

Practical videos to help you develop performance in just 90 seconds. The pursuit of excellence refers to quality orientation. Owning aspirations and values which exceed the required ...

Read More