Influence

Course summary

Increasingly, we are all expected to convince people who do not work alongside us, to do things that are central to the success of our own job. Effective influencers excel at getting others on board – without the need for coercion or manipulation. In today’s ever-changing world, very little can be accomplished without having to influence and persuade key groups – including colleagues, customers, suppliers and friends. Over time, you will have fashioned your own set of influencing strategies on which you rely. This applied course aims to help you to recognise these preferred approaches, develop them further, and then boost your ability to persuade people more convincingly.

During the programme, you will learn how to enlist the support of others to achieve your objectives and how to create valuable alliances - both inside your team and across your workplace. You will increase your personal credibility and achieve the results you are after more of the time. You will also learn a number of flexible techniques to engage both individuals and groups, as well as practice ways to build rapport and handle conflict.

 

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Learning outcomes

By the end of the course, you will be able to:

• Identify the main sources of leverage in the workplace
• Distinguish between manipulation, power and persuasion
• Practice methods to overcome barriers to effective influence
• Persuade and enlist the support of others to achieve objectives
• Strengthen preferred styles to build impact, rapport and credibility
• Apply a range of interpersonal skills which will support the creation of well-formed outcomes, when influencing in group situations
• Communicate with confidence, ensuring messages are heard and understood
• Apply methods to engage others and minimise conflict
• Know when and how to accept the opinions, values and needs of others
• Consistently work to achieve a win-win situation