Increasingly, we are all expected to convince people who do not work alongside us, to do things that are central to the success of our own job. Effective influencers excel at getting others on board – without the need for coercion or manipulation. In today’s ever-changing world, very little can be accomplished without having to influence and persuade key groups – including colleagues, customers, suppliers and friends. Over time, you will have fashioned your own set of influencing strategies on which you rely. This applied course aims to help you to recognise these preferred approaches, develop them further, and then boost your ability to persuade people more convincingly.
During the programme, you will learn how to enlist the support of others to achieve your objectives and how to create valuable alliances - both inside your team and across your workplace. You will increase your personal credibility and achieve the results you are after more of the time. You will also learn a number of flexible techniques to engage both individuals and groups, as well as practice ways to build rapport and handle conflict.
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Who is it for?
Suitable for all. Used for improved communication skills. Impact and credibility at work. Building trust and rapport. Empathy and understanding. Conflict resolution. Customer service. Sales and marketing. Relationship development.