It’s always good to talk. For many, communication is still regarded as the most important skill of all. Consider the number of conversations we have in a typical day with colleagues, friends and relatives. Invariably some of these go well – leading to a worthwhile conclusion or a strengthening of the relationship, others do not. While it is difficult to define precisely what we mean by a great conversation, it is easy to know when you are having one (and even easier to recognise when a conversation isn’t working!). This course provides an accessible and easy to follow way of improving interpersonal interactions through the use of effective dialogue. By applying the principles of Transactional Analysis (TA), this introductory level programme covers how to actively make better connections, reduce the potential for conflict and elicit the reactions you want from others in any social situation. It provides a working understanding of TA to help improve interpersonal communication and enable people to become more responsible for their own actions and experiences.
The programme demonstrates that we always have a choice and have the potential to determine the outcome of any social interaction. This short session has been used widely in business when delivering 1-1 communication skills, interpersonal conflict management, negotiation skills and customer care.
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Who is it for?
Suitable for all. Relevant to: customer services, sales, trainers, HR, caring professions, managers, supervisors and anyone with an interest in relationship development.